Privacy Policy
Redwood Business Finance Ltd- Last updated: April 20261. Who We Are
Redwood Business Finance Ltd ("we", "us", "our") is a credit broker and not a lender. We are committed to protecting the personal information of everyone who visits our website or enquires about our services.Our registered details:• Company name: Redwood Business Finance Ltd• Registered address: Suite 3E Pine Court Business Centre, 36 Gervis Road, Bournemouth, England, BH1 3DH• Company number: 12362173• ICO registration number: ZA618550• Email: james@redwoodbusinessfinance.co.ukWe are the data controller for the personal data described in this policy.2. What Personal Data We Collect
Via our contact form
• Your name• Email address• Phone number (if provided)• The content of your messageVia our 'Book a Call' feature (Calendly)
• Your name• Email address• Phone number (if provided)• Your preferred call date and timeVia our website (automatically)
• IP address• Browser type and version• Pages visited and time spent• Referral source (how you found us)This data is collected via cookies and analytics tools. Please see Section 8 for full details.3. How We Use Your Data
We use your personal data for the following purposes:• To respond to your enquiry or message• To arrange and conduct scheduled calls or meetings• To provide you with information about our finance brokerage services• To send you follow-up communications relevant to your enquiry• To improve our website and services through analytics• To comply with our legal and regulatory obligations4. Legal Basis for Processing
We process your personal data under the following lawful bases under UK GDPR:• Legitimate interests - responding to your enquiry, managing our business relationship, and improving our services• Contract - processing necessary to take steps prior to entering into a contract with you• Legal obligation - where we are required to retain or process data to comply with HMRC or other legal requirements• Consent - where we have asked for and received your specific consent (e.g. for marketing communications)5. Who We Share Your Data With
We may share your personal data with:• Lenders and finance providers - in order to source and arrange finance solutions on your behalf, we will need to share relevant information with prospective funders. We will always make you aware before doing so.• Calendly - our call-booking tool. Their privacy policy is available at calendly.com/privacy• Squarespace - our website platform, which processes contact form submissions. Their privacy policy is available at squarespace.com/privacy• Professional advisers - such as solicitors or accountants where required• Regulatory bodies - such as the ICO or other authorities where we are legally required to disclose informationWe do not sell your personal data to third parties.6. How Long We Keep Your Data
• Enquiry and contact data: up to 3 years from last contact, unless you ask us to delete it sooner• Client data (where a finance arrangement is made): 6 years from the end of the business relationship, in line with HMRC requirements• Website analytics: as set by the relevant analytics provider (typically 26 months)After these periods, your data will be securely deleted or anonymised.7. Your Rights
Under UK GDPR, you have the right to:• Access - request a copy of the personal data we hold about you• Rectification - ask us to correct inaccurate or incomplete data• Erasure - ask us to delete your data (subject to our legal obligations)• Restriction - ask us to limit how we use your data• Portability - receive your data in a structured, machine-readable format• Object - object to processing based on legitimate interests• Withdraw consent - where processing is based on consent, you can withdraw it at any timeTo exercise any of these rights, please contact us at: james@redwoodbusinessfinance.co.ukWe will respond within 30 days. There is no charge for making a request.8. Cookies
Our website uses cookies. Cookies are small text files placed on your device that help us understand how the site is used.We use the following types of cookies:• Strictly necessary cookies - required for the website to function (e.g. security, navigation)• Analytics cookies - help us understand visitor behaviour so we can improve the site (e.g. Squarespace Analytics)• Third-party cookies - set by tools such as Calendly when you interact with embedded contentYou can manage or withdraw your consent to non-essential cookies at any time using the cookie settings banner on our website. You can also adjust your browser settings to block cookies, though this may affect how the website works.9. International Data Transfers
Some of our third-party service providers (including Calendly and Squarespace) are based in the United States. Where your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.10. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website is served over HTTPS. Access to personal data within our business is restricted to those who need it.In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform you without undue delay.11. How to Make a Complaint
If you are unhappy with how we have handled your personal data, please contact us in the first instance at: james@redwoodbusinessfinance.co.ukIf you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):• Website: ico.org.uk• Phone: 0303 123 1113• ICO registration number for Redwood Business Finance: ZA61855012. Changes to This Policy
We may update this policy from time to time. The date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.Redwood Business Finance Ltd is a credit broker and not a lender. Company number: 12362173. ICO registration: ZA618550.